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Privacy Policy

📜 1. Terms of Use

1.1 Purpose of the Website
Cleena.com aims to provide accurate information about Cleena products, usage methods, and community projects for educational and purchasing purposes.

1.2 Use of Content
Reproduction, modification, or distribution of website content without written consent from Cleena Co., Ltd. is strictly prohibited.

1.3 Accuracy of Information
While Cleena strives to maintain up-to-date and accurate content, we are not liable for any interpretation errors or discrepancies by users.

1.4 Limitation of Liability
Cleena shall not be responsible for damages resulting from the use or misuse of website content.

🔐 2. Privacy Policy

2.1 Data Collection
We collect only necessary personal data such as name, phone number, and email for communication, inquiries, or after-sales services.

2.2 Use of Data
Your information will only be used for business-related communication and will never be shared with third parties without consent.

2.3 Data Security
All collected information is stored securely with encryption and access protection measures.

2.4 User Rights
You may request to update or delete your personal data anytime by contacting us at infolhm@lhmarvelous.com.

💰 3. Return & Refund Policy

3.1 Product Returns
Customers may return products within 7 days of receipt if items are damaged, defective, or not as ordered. Products must be in their original condition and packaging.

3.2 Refund Process
Once the product is inspected and approved, refunds will be processed within 7 business days via the original payment method.

3.3 Non-Returnable Items
Opened or used items, and those damaged through customer handling, cannot be returned or refunded.

🚚 4. Shipping Policy

Shipping within Thailand is completed within 1–3 business days after payment confirmation.
We use reliable couriers such as Kerry Express, Flash Express, and Thailand Post.
Bulk products (e.g., 10 kg eco-bags) are shipped through specialized logistics services.

📞 5. Contact Regarding Policies

If you have questions or concerns about our policies, please contact: infolhm@lhmarvelous.com We are happy to assist you with honesty, transparency, and care.